PRIVACY POLICY.
The short version: we collect what we need to answer your enquiries and run the studio, we use standard tools to measure our ads, and we never sell your information.
What we collect
When you send us an enquiry, we collect the details you give us: your name, phone number, email address (if you choose to share it) and anything you tell us about your goals.
When you browse the site, we collect standard usage information such as which pages you visit, your browser type and your approximate location (derived from your IP address).
How we use it
Enquiry details are used to respond to you and, if you become a member, to manage your membership. We don't sell your information to anyone.
Usage information helps us understand how people use the site and whether our advertising is working.
Analytics and advertising
We use Google Analytics and the Meta Pixel to measure site traffic and the performance of our ads. These tools receive page-view and button-click events.
When you submit a membership enquiry, we also send Meta a Lead event through their Conversions API. This includes your email address and phone number in hashed (scrambled) form, used only to measure whether our ads led to your enquiry. Meta acts as the recipient of this data for measurement and ad optimisation purposes.
You can opt out of Meta's use of your data for ads in your Facebook ad preferences, and you can block analytics cookies in your browser settings.
Third-party services
Bookings are handled by Fresha and Bookamat, and enquiry notifications are delivered through Web3Forms. Each of these services processes your details under its own privacy policy.
Your rights
Under POPIA you can ask us what information we hold about you, ask us to correct or delete it, or withdraw a consent you've given. Email us and we'll sort it out.
Contact
Questions about this policy? Email admin@sportsrecoverystudio.co.za.
Last updated: October 2026